Liliana
Bernal Rey

Open to new opportunities

Agile Leader Scrum Master Delivery Manager Product Owner Project Manager

Certified Agile Leader Professional and Scrum Master with 4+ years turning chaotic backlogs into shipped products. I bridge strategy and execution by cutting through ambiguity, removing friction, aligning stakeholders, and delivering results, so your team ships faster and your business feels it.

Get in Touch View Experience
4+
Years Agile
92%
Ticket Reduction
5
Certifications
Liliana Bernal Rey
Scrum Master
Certiprof Certified
ITIL 4
PeopleCert
Agile Leader
ALPC Certified
English B2
Professional Level
UTC−5
US ET & CT overlap
About Me

Less Chaos.
Faster Teams.
Better Products.

Great products don't ship themselves. I make sure the team behind them can.

My path to Agile leadership started in Electronic Engineering, and that technical foundation is what makes me different. I don't just facilitate ceremonies; I understand the complexity teams are dealing with, which makes me a far more effective partner in removing blockers and shipping real work.

At publica.la Inc., I grew from Project Manager to Agile Delivery Manager by building trust at every level: with developers, designers, stakeholders, and leadership. I create the conditions where good teams do their best work.

I hold five certifications (Scrum Master, Product Owner, Developer, Agile Leader Professional, and ITIL 4) because I'm genuinely committed to growing as a practitioner and bringing that growth into every team I join.

Core Expertise

Core Competencies

Both what I know and how I can apply it from day one.

Agile Methodologies
Deep expertise in Scrum and Kanban, from ceremony facilitation to backlog management and sprint delivery.
Scrum Kanban Daily Stand-Up Sprint Planning Backlog Refinement Reviews Retrospectives Adaptability Agile Principles
Team Coaching & Mentoring
Coaching developers, designers, and QA on Scrum and Kanban practices to close skill gaps, sharpen Agile practices, and keep sprint velocity consistent.
Scrum Coaching Facilitation Skill Development
Project Delivery
End-to-end project management with focus on OKRs, KPIs, SLAs, resource allocation, deadlines, and stakeholder reporting.
OKRs KPIs SLAs Metrics Dashboards
Stakeholder Communication
Bridging technical teams and business stakeholders. Skilled at gathering requirements, managing expectations, and ensuring alignment.
Requirements Documentation Feedback Loops Reporting
Process Optimization
Identifying bottlenecks, standardizing workflows, and implementing ITIL-aligned service management practices for operational efficiency.
ITIL 4 Workflows Standardization Decision Support
Cross-Functional Collaboration
Coordinating between developers, designers, QA, and external teams. Experience with international teams across LATAM, USA, and Europe.
Jira Azure DevOps Asana ClickUp Slack Zoom MS Teams Figma Miro Canva Lucidchart Confluence
Tech Stack

Tools & Technologies

The platforms I use daily to plan, track, collaborate, and deliver.

Project & Delivery Tracking
Jira
Azure DevOps
Asana
ClickUp
Communication & Collaboration
Slack
Zoom
MS Teams
Confluence
Visual Planning & Design
Figma
Canva
Miro
Lucidchart
AI & Productivity
Gemini
Claude
Gamma.app
NotebookLM
Proven Results

Impact by the Numbers

Quantifiable outcomes that demonstrate the value I bring to every organization.

92%
Support ticket reduction
(120 → 10 in 3 months)
50%
Growth in potential
customer base
4
External accounts managed
simultaneously
20+
Team members managed
across projects
Career Journey

Professional Experience

A progressive career path from engineering to Agile leadership, with promotions earned through consistent results.

Agile Delivery Manager
publica.la Inc.
Promoted from Project Manager
May 2023 – Jan 2025

Managed project planning, execution, and workload balance to ensure high-quality and timely deliverables to publishers, authors and bookstores.

  • Facilitate agile ceremonies, including daily stand-ups, sprint plannings, backlog refinement, reviews, and retrospectives, to ensure team alignment, transparency, and effective execution.
  • Build workflows, coordinate meetings with stakeholders, provide status reports, and manage project dashboards using Asana, ClickUp, Figma, Miro, and Lucidchart for performance delivery tracking.
  • Engage with customers and stakeholders to document requirements, gather feedback, refine backlog priorities, and ensure outcomes align with expectations and business goals.
  • Serve as the primary connection point among developers, designers, QA, sales, and operations teams, taking project ownership through effective communication and clear direction.
  • Align workflows and project execution with company goals, maintaining detailed project plans and ensuring briefs, approvals, and deadlines are completed on time managing a 15-person team.
Technical Account Manager
Teleperformance Colombia S.A.S.
Nov 2020 – Oct 2022

Reduced support tickets from 120 to 10 in 3 months by standardizing internal IT processes.

  • Plan and execute solution and IT product implementations from gathering client requirements to setting project expectations by leading cross-functional meetings using Agile Methodologies.
  • Develop and submit IT proposals to stakeholders and provide progress through periodic status updates using Jira, Confluence, and Azure DevOps.
  • Identify and resolve risks, bottlenecks, and project implementation issues.
  • Facilitate and coordinate communication between IT and other company areas to ensure SLAs are met for 4 external accounts managed simultaneously.
Latin America Manager
Facial Stats AI Inc. — Canada
Mar 2018 – Sep 2020

Coordinated and led meetings with the Canadian Embassy to increase revenue over a one-year period.

  • Presented at networking events and ICT exhibition fairs across several countries, achieving 50% growth in potential customers.
  • Collaborated closely with Research & Development (R&D) in the planning and improvement of facial recognition products and provided customized training to LATAM customers.
  • Managed requirements definition and documentation, supported project boards, and prioritized day-to-day tasks to ensure timelines, quality delivery, and product strategy alignment.
Post-Sales Coordinator
EGC Colombia S.A.S.
Jan 2016 – Jan 2017

Ensured project engagements met time and budget requirements, following up with suppliers and contractors and managing a group of engineers to meet technical requirements.

  • Created and monitored international cases with the Procera Networks team across Switzerland, Sweden, and USA.
  • Coordinated technical support activities and managed real-time data traffic from ETB's broadband networks.
Director of Operations
Asecones S.A.
Promoted from Operational Engineer
Mar 2014 – Feb 2015

Planned and executed simultaneous installation projects ensuring timelines, resources, profitability, and quality.

  • Coordinated DAS projects for Claro Colombia and the Government of Cundinamarca.
  • Managed 20-person teams.
Credentials

Professional Certifications

Continuously investing in professional development with industry-recognized certifications.

Agile Leader Professional
Certiprof — ALPC
July 2025
Scrum Master Professional
Certiprof — SMPC
April 2020
Product Owner Professional
Certiprof — SPOPC
April 2020
ITIL® 4 Foundations
PeopleCert — IT Service Management
September 2021
Generative AI for Project Managers
Certiprof
In-Progress
Lean Management Professional
Certiprof
March 2026

Credentials available upon request — LinkedIn · Contact

Success Stories

Case Studies

Real-world examples of how I approach challenges and deliver measurable results.

Academic Background

Education

Specialization in Project Management in Telecommunications Engineering
Santo Tomás University
2012 — Bogotá, Colombia
Bachelor's Degree in Electronic Engineering
Santo Tomás University
2011 — Bogotá, Colombia
Let's Connect

Get in Touch

Interested in working together? I'd love to hear from you. Let's discuss how I can bring value to your team.

Location
Bogotá, Colombia
Timezone
UTC−5. Overlaps with US Eastern & Central hours